Contact information

Contact information

Last updated: 29 June 2025

Welcome to Atelier Brise.

Atelier Brise is an online store focused on men’s style, specialising in comfortable, lightweight and elegant sneakers for everyday style and simplicity.

Our team is available to help before, during and after your purchase.

1. Customer service

For a question about an order, a product, shipping, a return, an exchange or a refund, contact customer service by email:

contact@atelierbrise.com

We aim to reply to each request within 24–72 business hours.

2. Information to include in your message

To help us process your request more quickly, please include:

  • Your full name;
  • Your order number, if you have one;
  • The email address used for your purchase;
  • A clear description of your request;
  • Photos of the item or parcel if your request concerns a damaged or incorrect item or a delivery problem.

3. Questions about an order

For an existing order, include the order number in the subject or body of your message.

This helps us find your purchase and provide a more precise response.

4. Delivery tracking

When your order is dispatched, a confirmation email with tracking information is sent when tracking is available.

Tracking may take a few days to display its first updates in the carrier’s system.

For a delivery or tracking question, contact:

contact@atelierbrise.com

5. Returns and refunds

Contact us before sending an item back for a return, exchange or refund.

Customer service will provide instructions for your situation.

Please do not return an item before receiving our return instructions.

6. Request processing hours

Requests are generally processed Monday to Friday, excluding weekends and public holidays.

During periods of high demand, collection launches or promotions, response times may be slightly longer.

7. Store contact details

Trading name: Atelier Brise

Contact email: contact@atelierbrise.com

8. Main contact

For any request, email:

contact@atelierbrise.com

Our team will do its best to reply clearly, thoughtfully and professionally.