Privacy policy

Privacy Policy

Last updated: 29 June 2025

At Atelier Brise, protecting your personal data and respecting your privacy are very important to us. This Privacy Policy explains what data we collect, why we use it, how it is protected and what rights you have.

Atelier Brise is an online shop dedicated to men's style, specialising in comfortable, lightweight and elegant sneakers for everyday life.

1. Personal data collected

When you use our website and we process your orders, we may collect the following personal data:

  • First and last name;
  • Email address;
  • Delivery address;
  • Billing address;
  • Telephone number;
  • Information about your order;
  • Purchase history;
  • Information needed for payment;
  • Messages sent to our customer service team;
  • Browsing data from our website;
  • IP address, device type, browser and similar technical information.

We collect only the data needed to manage our shop, process orders, improve our services and meet our legal obligations.

2. How data is collected

Your data may be collected when you:

  • Browse our website;
  • Create a customer account, if this option is available;
  • Place an order;
  • Make a payment;
  • Contact our customer service team;
  • Subscribe to our newsletter, if this option is offered;
  • Accept certain cookies or similar technologies.

3. Purposes for using data

The personal data collected may be used to:

  • Process and confirm your orders;
  • Manage payment for your purchases;
  • Prepare and dispatch your products;
  • Send you delivery tracking information;
  • Manage returns, exchanges and refunds;
  • Respond to your customer service enquiries;
  • Prevent fraud and secure transactions;
  • Improve the website and customer experience;
  • Produce browsing and performance statistics;
  • Send marketing communications, only when permitted;
  • Meet our legal, tax and accounting obligations.

4. Legal bases for processing

We process your personal data only where an appropriate legal basis justifies it, including:

  • Performance of a contract: to process your order, organise delivery and manage payment, returns and refunds;
  • Compliance with a legal obligation: to retain certain information relating to invoicing, accounting or tax obligations;
  • Your consent: to send certain marketing communications or use certain non-essential cookies;
  • Our legitimate interest: to improve our services, secure our website, prevent fraud and respond to your enquiries.

5. Secure payment

Payments made on our website are processed by secure payment providers. Atelier Brise does not directly store your full bank card details. Payment data is processed by the payment providers used on the website, according to their own security and privacy rules.

6. Sharing personal data

Your personal data may be shared only with providers needed to operate our shop and process your order. These may include:

  • The e-commerce platform used to manage the shop;
  • Payment providers;
  • Carriers and logistics services;
  • Customer service tools;
  • Email and communication tools;
  • Performance and browsing analytics tools;
  • Security and fraud prevention providers;
  • Competent authorities, where required by law.

Atelier Brise does not sell your personal data.

7. Data transfers outside the European Union

Some providers used by Atelier Brise may process or host data outside the European Union. Where this occurs, we ensure that these transfers are covered by appropriate safeguards in accordance with applicable personal data protection regulations.

8. Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected.

Data relating to orders, invoices and transactions may be retained for the period necessary to meet our legal, tax and accounting obligations.

Data used for marketing purposes is retained until you withdraw your consent or unsubscribe.

Data relating to customer service enquiries is retained for the period necessary to handle your enquiry and follow up on the customer relationship.

9. Marketing communications

If you have agreed to receive our marketing communications, we may send emails about our products, offers, new arrivals or recommendations.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at contact@atelierbrise.com.

Withdrawing your consent does not affect the lawfulness of processing carried out before that withdrawal.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure it functions correctly, measure audience, improve user experience and, where you consent, offer personalised content or advertising.

On your first visit, you can accept, reject or customise the use of non-essential cookies. You can also change your preferences at any time through the cookie management module available on the website, where offered.

For more information, please consult our Cookie Policy.

11. Your rights

Under applicable personal data protection regulations, you have several rights concerning your data:

  • Right of access: you can ask what personal data we hold about you;
  • Right to rectification: you can request correction of inaccurate or incomplete data;
  • Right to erasure: you can request deletion of your data in certain circumstances;
  • Right to object: you can object to certain processing of your data;
  • Right to restriction: you can request temporary restriction of processing;
  • Right to portability: you can request certain data in a structured, readable format;
  • Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time.

To exercise your rights, contact contact@atelierbrise.com. For security reasons, we may ask you to confirm your identity before processing your request.

12. Complaints to the competent authority

If you believe your rights are not being respected, you can lodge a complaint with the competent personal data protection authority. In France, this is the Commission Nationale de l'Informatique et des Libertés, also known as the CNIL.

13. Data security

Atelier Brise implements reasonable measures to protect your personal data against loss, unauthorised access, alteration, disclosure or destruction.

However, no electronic transmission or storage system is completely secure. We recommend protecting your credentials and never sharing your login information with third parties.

14. Children's data

Our website is not intended for minors. If we discover that personal data concerning a minor has been collected without appropriate authorisation, we will take the necessary steps to delete it as soon as possible.

15. Changes to this Privacy Policy

Atelier Brise may amend this Privacy Policy to reflect legal, technical or operational changes. In the event of a significant change, we may inform customers by email or through a visible notice on the website.

The last updated date at the top of this page indicates when the policy was last amended.

16. Contact

For questions about this Privacy Policy or the use of your personal data, contact contact@atelierbrise.com. We endeavour to respond within a reasonable time.