Terms of Sale and Use

Last updated: 14 October 2026

Welcome to Atelier Brise.

Atelier Brise is an online shop dedicated to men's style, specialising in comfortable, lightweight and elegant sneakers designed to accompany everyday life with style and simplicity.

These Terms of Sale and Use set out the rights and obligations of Atelier Brise and its customers when using the website and purchasing products offered online. For questions, contact contact@atelierbrise.com.

1. Acceptance of the terms

Accessing the website and placing an order with Atelier Brise imply full acceptance of these Terms of Sale and Use. Before confirming an order, the customer acknowledges having read these terms and accepting them without reservation.

Atelier Brise reserves the right to amend these terms at any time. The applicable terms are those in force when the order is confirmed.

2. Products

Atelier Brise offers men's sneakers selected for their comfort, lightness, style and everyday practicality.

The essential product characteristics are shown on product pages, including descriptions, images, sizes, available colours and information useful for purchasing.

Product photographs and images are presented with great care. Slight differences may nevertheless arise depending on the screen, lighting, display settings or manufacturing variations.

Customers are encouraged to carefully review size information, descriptions and recommendations before ordering.

3. Prices

Prices displayed on the website are in the selected currency and include all taxes unless stated otherwise. Reference catalogue prices are in euros; other currencies use Shopify's automatic conversion.

Shipping costs are shown before final order confirmation. Atelier Brise reserves the right to change prices at any time. The applicable price is the price displayed when the order is confirmed.

In the event of an obvious pricing error, Atelier Brise reserves the right to cancel the order and refund the customer.

4. Orders

To place an order, the customer selects products, adds them to the cart, checks the order summary, provides the information required for delivery and proceeds to payment.

Before confirmation, the customer can check the order details, correct any errors and confirm the purchase. After confirmation, an order confirmation email is sent to the email address provided by the customer.

The order is considered final once payment has been accepted.

5. Payment

Payment is made online using the payment methods offered on the website. Payments are processed by secure payment providers. Atelier Brise does not directly store the customer's full bank card details.

Atelier Brise reserves the right to refuse or cancel an order in the event of suspected fraud, a payment dispute, incomplete information or an inability to process the order.

6. Product availability

Products are offered subject to available stock. If a product becomes unavailable after order confirmation, Atelier Brise will inform the customer as soon as possible. Depending on the circumstances, the customer may then choose a replacement, exchange, credit or refund.

7. Delivery

Atelier Brise offers free standard worldwide shipping, with no minimum order value, to destinations available at checkout.

Orders are normally processed within 1 to 5 business days after payment confirmation.

For mainland France, the published estimated delivery time is generally 7 to 15 business days after dispatch, depending on the destination, carrier and logistics conditions.

These times are indicative and may vary during high demand, logistics checks, carrier delays, busy periods or events beyond our control.

Where tracking is available, a tracking number is emailed to the customer. International delivery times vary by destination and carrier. Contact us before ordering if you have a firm deadline.

8. Delivery address

The customer is responsible for the accuracy of the information provided when ordering. Atelier Brise cannot be held responsible for delay, loss or non-delivery caused by an incorrect, incomplete or undeliverable address.

If the delivery address contains an error, the customer must promptly contact customer service at contact@atelierbrise.com.

9. Delivery delays or problems

In the event of an unusual delay, the customer may contact customer service so that a check can be carried out.

If tracking indicates delivery but the customer has not received the parcel, the customer is encouraged to check with neighbours, a concierge, the collection point or the local carrier before contacting Atelier Brise.

Atelier Brise will assist the customer in finding an appropriate solution based on the information available from the carrier.

10. Right of withdrawal

In accordance with regulations applicable to distance purchases, the customer has 14 days from receipt of the order to exercise the right of withdrawal without having to justify the decision.

If the order contains several products delivered separately, the 14-day period begins on receipt of the last product.

To exercise this right, contact Atelier Brise at contact@atelierbrise.com. The customer may also use the online withdrawal function available on the website, where offered.

11. Returns

To be accepted, a returned product must be clean, not worn outdoors, undamaged, with any accessories and, where possible, its original packaging.

Sneakers may only be tried on indoors on a clean surface, as would be possible in a physical shop.

Products showing signs of excessive use, dirt, wear, damage or deterioration may be subject to a reduction in the refund amount.

Return costs are the customer's responsibility, except where we have made an error or the product received is defective or does not conform to the order.

Before returning any product, the customer must contact customer service to obtain the necessary instructions.

12. Refunds

After receiving and inspecting the returned product, Atelier Brise will inform the customer by email whether the refund has been accepted or refused.

If the return is accepted, the refund will be made to the payment method used for the order unless otherwise agreed.

The refund will be issued within a maximum of 14 days from the date on which the customer informed Atelier Brise of the decision to withdraw.

However, Atelier Brise may withhold the refund until the returned product is received or the customer provides proof of dispatch.

The time taken for the refund to appear in the customer's account may vary depending on the bank or payment provider.

13. Exchanges

Atelier Brise may offer a size or model exchange subject to availability. To request an exchange, contact customer service at contact@atelierbrise.com.

If the desired product is no longer available, Atelier Brise may offer a refund or another appropriate solution.

14. Defective, damaged or incorrect products

If the customer receives a defective, damaged or different product from the one ordered, contact Atelier Brise as soon as possible at contact@atelierbrise.com, providing:

• The order number;
• A description of the problem;
• Clear photographs of the product received;
• A photograph of the packaging, if necessary.

After verification, Atelier Brise will offer an appropriate solution, which may include a replacement, exchange, refund or another solution agreed with the customer.

15. Statutory warranties

Products sold by Atelier Brise benefit from applicable statutory warranties, including the legal guarantee of conformity and the guarantee against hidden defects.

The legal guarantee of conformity allows the customer to request repair, replacement or, in certain cases, a refund for a non-conforming product.

This guarantee applies in accordance with current legal rules and does not deprive the customer of other statutory rights.

In the event of a lack of conformity or hidden defect, contact customer service at contact@atelierbrise.com.

16. Website use

The customer agrees to use the Atelier Brise website legally, responsibly and in accordance with these terms.

Use of the website for fraudulent, abusive or illegal purposes, or in ways likely to harm its operation, security or third-party rights, is prohibited.

Atelier Brise reserves the right to suspend or refuse access in the event of abusive or fraudulent use.

17. Customer accounts

If the website allows customer accounts, the customer is responsible for keeping login credentials confidential and for all activity carried out through the account. In the event of unauthorised account use, the customer must contact Atelier Brise as soon as possible.

18. Intellectual property

All elements on the Atelier Brise website, including text, images, logos, visuals, graphics, design elements, trade names and content, are protected by applicable intellectual property rights.

Unauthorised reproduction, modification, distribution, exploitation or use of all or part of the website or its content is prohibited.

19. Personal data

Atelier Brise collects and processes certain personal data necessary for order management, customer service, delivery, payment, website security and compliance with legal obligations. For more information, please consult our Privacy Policy.

20. Cookies

The Atelier Brise website may use cookies and similar technologies to ensure it functions correctly, measure audience, improve user experience and, where the customer consents, offer personalised content or advertising. For more information, please consult our Cookie Policy.

21. Liability

Atelier Brise makes every effort to ensure the accuracy of information published on the website and the proper operation of the shop. However, Atelier Brise cannot guarantee uninterrupted or error-free access.

Atelier Brise cannot be held responsible for indirect damage, data loss, loss of opportunity, commercial losses or consequences related to improper use of the website or products.

Atelier Brise cannot be held responsible for delay or non-performance resulting from an external, unforeseeable event or an event beyond its control.

22. Force majeure

Atelier Brise cannot be held responsible for delay or non-performance of its obligations resulting from force majeure or an event beyond its control.

This may include, without limitation, natural disasters, strikes, transport restrictions, logistics disruptions, technical incidents, pandemics, administrative decisions or any other event preventing normal service performance.

23. Customer service

For questions about an order, product, delivery, return, exchange or refund, contact contact@atelierbrise.com.

Our customer service team endeavours to respond within 24 to 72 business hours.

24. Applicable law

These Terms of Sale and Use are governed by the law applicable to the consumer concerned.

In the event of a dispute, and in the absence of an amicable resolution, the competent courts may be referred to in accordance with applicable rules.

25. Contact

For questions about these Terms of Sale and Use, contact contact@atelierbrise.com.