Return and refund policy

Last updated: 29 June 2025

At Atelier Brise, we want every customer to be fully satisfied with their purchase. Our sneakers are selected for everyday comfort, lightness and elegance.

If your order does not suit you, you may request a return or refund under the conditions below.

1. Right of withdrawal

Under the rules applicable to distance purchases, you have 14 days from receipt of your order to exercise your right of withdrawal without giving a reason.

If several items in an order arrive separately, the 14-day period starts when the last item is received.

To exercise this right, email:

contact@atelierbrise.com

You may also use the website’s online withdrawal function when it is available.

2. Return conditions

To be accepted, a returned item must meet these conditions:

• It must be clean;
• It must not have been worn outdoors;
• It must not be damaged;
• It must include any accessories;
• It should be returned in its original packaging where possible.

Sneakers may be tried on only indoors, on a clean surface, as you would in a physical shop.

If the item shows excessive use, dirt, wear, damage or deterioration caused by handling beyond what was necessary to try it on, Atelier Brise reserves the right to reduce the refund amount.

3. Items not eligible for return

Some items cannot be returned except for defects or nonconformity. These may include:

• Personalised items or items made to a customer’s specifications;
• Items used, damaged or soiled after receipt;
• Items returned incomplete;
• Gift cards, where applicable.

4. How to request a return

Email:

contact@atelierbrise.com

Please include:

• Your order number;
• The name used for the purchase;
• The email address used for the order;
• The item or items concerned;
• The reason for the return, if you wish to provide it.

After receiving your request, customer service will provide return instructions.

Please do not send the item back before contacting customer service.

5. Return shipping costs

The customer pays return shipping except where we made an error or the received item is faulty or nonconforming.

We recommend tracked shipping so you retain proof of dispatch. Atelier Brise cannot be held responsible for a lost or unreceived return parcel.

6. Refunds

After receiving and inspecting the returned item, we will email you to confirm whether the refund is accepted or refused.

Accepted refunds use the payment method used for the order unless otherwise agreed.

The refund is issued within a maximum of 14 days from the date you informed us of your decision to withdraw.

However, Atelier Brise may withhold the refund until the returned item is received or you provide proof of dispatch, whichever occurs first.

The time taken for the refund to appear in your account depends on your bank or payment provider.

7. Original delivery costs

For withdrawal from an entire order, the original standard delivery costs may be refunded in accordance with applicable rules.

If you chose delivery that was more expensive than the offered standard service, the additional costs are not refunded.

For a partial return, original delivery costs are generally not refunded.

8. Exchanges

A size or model exchange may be offered subject to availability.

To request an exchange, email:

contact@atelierbrise.com

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

9. Faulty, damaged or incorrect items

If you receive a faulty, damaged or different item from the one ordered, contact us as soon as possible:

contact@atelierbrise.com

Include:

• Your order number;
• A description of the problem;
• Clear photos of the received item;
• A photo of the packaging if necessary.

After checking, Atelier Brise will offer an appropriate solution, which may include replacement, exchange, refund or another solution agreed with the customer.

10. Statutory guarantees

Atelier Brise products benefit from the applicable statutory guarantees, including the statutory conformity guarantee and protection against hidden defects.

For nonconformity or a hidden defect, contact:

contact@atelierbrise.com

This return and refund policy does not limit your statutory consumer rights.

11. Contact

For return, exchange or refund questions, email:

contact@atelierbrise.com

Customer service aims to reply within 24–72 business hours.